Shipping policy

SHIPPING POLICY

Last updated: August 14, 2026

Thank you for shopping with KORDEX. We work carefully to process and deliver every order as efficiently as possible.

  1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During holidays, product launches, or periods of unusually high demand, processing may take slightly longer.

  1. Estimated Delivery Time

Estimated delivery time is 8–15 business days after your order has been processed.

Delivery times are estimates and are not guaranteed. Delays may occur because of customs inspections, severe weather, carrier disruptions, incorrect addresses, or other circumstances outside our control.

  1. Shipping Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information when tracking is available.

Tracking information may require 2–5 business days to begin showing updates after shipment.

  1. Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an address error, contact support@kordex.store as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has already shipped.

KORDEX is not responsible for packages delivered to an incorrect address provided by the customer.

  1. Multiple Packages

Some orders may arrive in separate packages because products can be shipped from different fulfillment facilities. If this happens, you may receive more than one tracking number.

  1. Delayed Orders

If your package has not arrived within the estimated delivery period, please:

• Review your tracking information
• Check your mailbox and surrounding delivery area
• Ask household members or neighbors whether they accepted the package
• Contact the shipping carrier
• Email support@kordex.store for further assistance

  1. Lost or Damaged Packages

If tracking shows that your package was delivered but you cannot locate it, please contact the carrier first and then notify us.

For damaged items, contact us within 7 days of delivery and include:

• Your order number
• A description of the problem
• Clear photographs or video of the product and packaging

We will review the evidence and provide an appropriate solution when the claim is approved.

  1. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or local fees. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

  1. Contact Us

For shipping assistance, contact:

Mindjoy Sport Customer Support
Email: support@minsport.store
Website: https://minsport.store