Refund policy

REFUND POLICY

Last updated: August 14, 2026

We want you to feel confident when shopping with KORDEX. Please review the following return and refund conditions before making a purchase.

  1. 30-Day Return Period

You may request a return within 30 days after receiving your order.

To qualify for a return, the product must be:

• Unused and unopened
• In its original packaging
• In resalable condition
• Accompanied by your order number or proof of purchase

Because Hydrocolloid Acne Patch Roll is a personal skincare and hygiene product, opened or used products generally cannot be returned for hygiene and safety reasons, except when the product is defective or incorrect.

  1. Starting a Return

Before sending any product back, email support@minsport.store  with:

• Your full name
• Order number
• Reason for the return
• Photographs or video if the item is damaged, defective, or incorrect

Returns sent without prior authorization may not be accepted.

  1. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, contact us within 7 days and provide clear photographs or video. After reviewing your claim, we may offer a replacement or refund.

  1. Non-Returnable Items

We generally cannot accept returns for:

• Opened or used skincare and personal hygiene products
• Products damaged through misuse or improper storage
• Items returned without their original packaging
• Gift cards
• Sale or clearance items marked as final sale
• Products returned after the 30-day return period

  1. Change of Mind

Approved change-of-mind returns must be unused, unopened, and in their original condition. The customer is responsible for return shipping costs unless the product was damaged, defective, or incorrectly supplied.

Original shipping charges are non-refundable unless required by applicable law.

  1. Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We can only cancel an order before it enters processing or shipment. Once an order has shipped, it must follow the normal return procedure.

  1. Refund Processing

After receiving and inspecting an approved return, we will notify you of the outcome.

Approved refunds are issued to the original payment method, generally within 5–10 business days. Your bank or payment provider may require additional time to post the refund.

  1. Missing Refunds

If an approved refund does not appear after 10 business days, please contact your bank or payment provider first. You may then email support@minsport.store for further assistance.

  1. Consumer Rights

Nothing in this policy limits any mandatory consumer rights available under the laws applicable to your purchase.

  1. Contact Us

For return and refund assistance:

Mindjoy Sport Customer Support
Email: support@minsport.store
Website: https://minsport.store